To reach us directly, please call 00-800-2250-9040. We’re here to answer your calls live, Monday through Friday, from 2pm-8pm BST or you may leave us a voicemail anytime. For voicemails, please make sure to leave us your full name, phone number and email address and we will respond via email within two US business days. If you do not wish to call or leave us a voicemail, please feel free to email us directly at info@wellpet.com.